Retrenchment

<p>On 18/11/2016 I've send an email to Mr Price as I was retrenched from my work. On 23/11/2016 they've send me the claim form and asked for my retrenchment letter, ID and UI19 (CID:9vbgmcb96bpmlw13hb).</p> <p>On 30/11/2016 I've send the Claim Form, Retrenchment letter, ID and certificate of service to them. I also said in the email that employers do not give and UI19 to employees, this document is send direct to Unemployment, I also included the UI1 that I received from UIF.</p> <p>On 19/12/2016, I've resend the email again and included a Police Affidavit regarding my unemployment.</p> <p>I went into the store at Loch Logan and Refilwe assist me by phoning them, nobody knows anything about the email. I've send the emails to Refilwe on 10/01/2017 and she forwarded to the correct department, phoning them to ensure they received the documents. </p> <p>When I went to the store on 17/01/2017 she said to me that they wanted the UI19 when she did a followed-up. She explain to them that employers do not give it to the employees. They gave us a reference number CP ********** 2</p> <p>When we follow-up again on 24/01/2017 they confirmed that they are busy with validation and we must follow-up again on 01/02/2017. The lady was very rude and told me that they've send me a sms, I DID NOT RECEIVE any correspondence from them. They phoned me and when I answer, they put the phone down. On 27/01/2017, I received a sms from them telling me that I did not respond to calls and sms'es and are in breach of my contract with Mr Price.</p> <p>When we phoned on 02/02/2017, they still were busy with validation (for 2 weeks???) Refilwe spoke to Bongiwe and her team leader is Sharin/Sharon. If you ask to speak to the managers, they are in meetings, always</p> <p>I am really unhappy, if we do not pay on time you threaten us, but when you have to pay, you do anything in your power not to pay.</p> <p>Refilwe really went out of her way to assist me, but the people at the Call Centre and the insurance have a really bad attitude, I am disgusted.</p> <p>My next step will be the written media and the ombudsman.</p> <p> </p>