Resolve of Delivery Issue

I placed an order online for express store delivery, and was contact after two days to inform me that one of the items on my order was not in stock. The next day I was told that they will not be able to deliver the items to me due to system downtime on their online system, and this was already Friday, the day which my tiems were already supposed to be at the store.<br> I was told that nothing could be done. It was imperative that I received the order by that Saturday, and I spoke to many people from their contact center to no avail. I then asked to speak to higher management, and spoke to a guy named Tony, who made all the necessary arrangements to ensure that the item was delivered to the Ballito store on Saturday. Thank you so much for this! it was greatly appreciated.<br> On Saturday, as soon as the store opened, the manager called and informed me that my parcel has arrived. <br> Thank you to Manesh and the rest of his team who assisted with the delivery of my purchase.<br> It shows that customer service, which has drastically declined over the past few years, is still maintained to the highest level by both Mr Price Home and their online store. Thanks again :)