1 reviews | Active since Feb 2017
Reminder to only shop at Woolies
<p>On the 7th November being retired my Husband and I went Xmas shopping and bought my son and son-in-law shorts for Xmas presents (bought 7 pairs) . My Son-in-law has worn his one pair probably a dozen times and last night as he bent down it ripped right down the one side of his bottom right against the pocket. Luckily I had kept all my slips so off I went to Mr Price Bayside. First of all I was told nothing could be done without a slip ....now who gives receipt of purchase wrapped up with the Xmas present ...anyway I hauled out all my slips and luckily for all the first barcode was the shorts I has bought for R159.99. The cashier then tells me as they are now priced at R80 I can get the refund so I said no I want them replaced which another cashier confirmed must happen. I then go off and find another (different) pair but to the same value return to the counter only to be told they cannot help me as firstly the shorts were purchased in Nov and not on the 25 Dec as I had said and secondly its not a design flaw its the fault of my son-in-law. I said to them you can see by the tear it didnt catch on anything they are loose on him as these were a 36 hes normally a 34..... but they were not going to budge and suggested I "try Canal Walk"' to see if they would help me. Let me tell you when I was working I had bought a suit from Woolies it was brand new got to work and the same thing happened so toddled off to Woolies in the clothing within half and hour I was back at work with a brand new pair for 3/4 ''s......... so Mr Price you can stick your clothing as I refuse to give slips with presents and on top of it no customer service</p>
Good Day
Please accept our apologies for the above incident.
Your post will be sent off to the Regional Manager for Bayside and you will receive personal feedback shortly.
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP
Many Thanks
Mr Price
Good Day
Please accept our apologies for the above incident.
Your post will be sent off to the Regional Manager for Bayside and you will receive personal feedback shortly.
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP
Many Thanks
Mr Price
Glynnis from Mr Price Bayside phoned me first thing this morning and the shorts were swapped in 5 minutes so thanks Glynnis I really appreciate it .... I will be back shopping soon.
Glynnis from Mr Price Bayside phoned me first thing this morning and the shorts were swapped in 5 minutes so thanks Glynnis I really appreciate it .... I will be back shopping soon.
