Reimbur*****t

I have been struggling to get a reimbur*****t since last year. I have dealt with people on Facebook who informed me that reimbur*****t will follow. Please get your facts straight. I initially made an order, Mr Price informed me after payment was made that one item could Not be found. I than received the rest of the order, underwear, which was so dirty and I decided to return the entire order. N1 city branch only reimbursed me with what was in the bag.can you urgently see to my item that was never sent but paid for????? Order number ***. Please sort this mess out