PE
Petronella E

1 reviews | Active since Aug 2014

22 Sept 2016, 22:03

refusing to close account, adding more debt

<p>good day,</p> <p> </p> <p>i have paid up my account on the 7th of june, and reqeusted it to be closed. the did not.</p> <p>on the 7the i received a statement that i still owe R83, even thought the agent said the outstanding balance and i paid excactly that.</p> <p>the 18th i reqeusted cancel all my services and close my account. i only got a sms that my insurances are cancelled. not that my account is closed. on the 31th i then owed R109. i did not buy anything... then the 07th if august i received a statement again saying i owe R117. Then today i received another statement saying i owe R 126</p> <p> </p> <p>i paid up my account, reqeusted it to close, and its not, still accumulating service fees. after i paid everything. all of this is just service fees</p>

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Replies (1)
Mr Price
Mr Price's reply23 Sept 2016, 12:42
Official

Good day

You will be contacted by our Accounts Department who handles the matter personally with you.

We thank you for bringing the matter to our attention.

Warm Regards

Mr Price

Best regards,