Refusing to assist Temp Disabled online profile

Being trying to log into my MrP profile since last month but I keep getting an error saying my account has been temporarily disabled.

Called call centre Tues Thirty May at Twelve Twenty Nine am, spoke to Rookshana to also correct the spelling of my surname as someone had captured it incorrectly. When purchases are made, I.D must be produced but what's on the system and my proof of identification doesn't correspond due to their error. Was then told I must send them copy of Identification which I did but these employees sound like they loathe their jobs it's like trying to get help from a government dept. Then spoke to Zanele. Requested to speak to the manager but Krishnee would not take my call. Was told it would take Twenty Four hours as account was reset. Three days later, still the same so called again, spoke to Minenhle who was so rude and did not want to assist me I even recorded the call.

Never got any assistance, in the meantime I had items in my cart I couldn't purchase due to being unable to log in and items only being available online. Waited for assistance which I never received to date and items in my cart got sold out in the meantime.

I have since decided to pay up this account & shop elsewhere because the service is horrid. Why provide online shopping when I cannot even log onto my profile or link my MrP money account to my profile.