Refused refund

Good day

On 30 August 2019 i bought clothes online then on the 3rd September 2019 i received my order which i wasnt happy with the quality of the material then decided to return them on the 4 September 2019 at Kathu village mall Mr price clothes where i was told they dont know how to refund online purchases with eft plus us customers who purchase online we give them problems they don't understand why we can't purchase in store and i should return the clothes in a postal address written on the slip. I had to pay R100 to ship the iteams back to your Mr price return address in kzn so now am waiting for my refund. I can't believe the treatment i got from u guys cause i always purchase stuff online with other stores and refund is never an issue so for that i will never purchase or set my foot on any of the Mr price stories. You have lost a loyal customer.