Refuse to exchange a product, I was willing to pay more for it.

<p>My mother had decided to buy a jacket, which size was wrong. She had done so on her account. She had however left the slip in the bag seeing as I might have needed to exchange it. Due to me not being the account holder I do not carry the card in my person. I go to a different Mr Price and decide to exchange it for a different jacket that was about R20 more. They then refused to help me. </p> <p> </p> <p>On previous occasions the money was refunded onto a gift card and the gift card was used to purchase the other item. I have done this countless times before. </p> <p> </p> <p>They refused to help me. The staff were rude and very unhelpful. Parrow Center should be ashamed of thier bad customer service. Not once was empathy shown and the store was a mess. So much for a good and strong brand like Mr Price. </p>