ND
Nyameka D
1 reviews | Active since Dec 2010
20 May 2024, 09:24
Refusal to provide a contract copy
On the 17th May 2024 I requested a copy of the data contract as my account was billed R249 for a monthly Vodacom 20 gig data.
The company's rep refuses citing that she can't request a call audit unless I state what my dispute is.
To me the recording (call audit) is the copy I should have and it's my right. I don't think it's fair to only get it on condition of disputes.
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Mr Price's replyOfficial
20 May 2024, 12:47Good Day Nyameka Dilika
I trust you are well,
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
I trust you are well,
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Mr Price's reply20 May 2024, 12:47
Official
Good Day Nyameka Dilika
I trust you are well,
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
I trust you are well,
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price