Refusal to close account
<p>I have been trying to close my account since November. I went to La Lucia Mall Durban where I paid the account up and requested to close it. I filled in paperwork and and requested a copy. I then received an sms which stated that they received my request. Fast forward to 13 December and I get an sms saying my insurance is cancelled. I called numerous times eventually getting through to a very rude person in customer care. I asked if my ENTIRE account was closed, she said she closed the account and asked me for an email because for some unknown reason they did not have my email on file. I gave it to her and she said she would send me a paid up letter. I then tried to log into my Mr Price account online which I managed to log onto and it stated that I owe R16.50! This should not be the case because I had a zero balance when I said CLOSE THE ACCOUNT! </p>
Good day
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
Good day
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
No one has contacted me. And now I get a request to pay R16.50 when yesterday afternoon I get a paid up letter that says "settled in full or settled and closed the account" to which I asked for confirmation of the closure of the account. This company has no idea what customer service is!
No one has contacted me. And now I get a request to pay R16.50 when yesterday afternoon I get a paid up letter that says "settled in full or settled and closed the account" to which I asked for confirmation of the closure of the account. This company has no idea what customer service is!