REFUSAL OF REFUND

I am very angry and disguised at the service(lack of )from the Makhado Mall Mr Price store. I feel like this because its not the 1st time I experience such kind of service. I made two separate layby from the two stores ( Songozwi Str and the one at the mall when the Rubber Novelty boots arrived. When I made the 1st layby at the mall they only had fitting sizes for my kids 7 & 10 then when I decided to go to the town to check when I arrived there I found the one size bigger which i wanted so they can use them into summer. 2 weeks ago it got cold I had enough money to buy some of the items in the layby as it I needed them. Yesterday I went to take out the layby when I was at the store I even asked the till lady the process of return which she said I must retain my slip. Today I arrived at the store to refund the items from the layby that I don't need 1. Security asked how many items am I bringing back, I said I don't know, then he said take it out and count for me, I did( after that0 I waited for about 3-5mins while he is sanitizing and checking other customers packets as they leave the store 2. Security kept my items and said I go he will bring it to me ) my turn to be assist came , till lady call to bring mt stuff that was left at the door 7 mins later someone else was asked to go fetch it while I was just standing there waiting, then I explained I am refunding not exchanging then she says she cannot help me because they don't have gift vouchers so I said I don't want a voucher give me my money back, then she says we don't give money back for a LAYBY. I then asked her what she meant and she explained i cannot get my money back only GIFT CARD so I asked what if I dont want anything from here she then just looked blank.

Mr Price Group. 1. Please kindly handle the attitude of your staff in this area as mentioned above, it is not the first time nor am i the only one its just sometimes we keep quiet or travel either 60km to Thohoyandou or 100km to Polokwane to enjoy shopping in your stores. *2 incidents that i will tell you about in Jan a friend of mine who lives 50km away from town bought school shoes for her daughter only to realize while she is at the shop that she forgot the slip shoes and tags all still in place, and all she needed was to get a bigger size they refused to assist her telling her to go and fetch the slip this was appalling, she begged ,asked for manager but their attitude was just consistent. The other time also earlier in the year I bought quiet a few items for my kids and I went to exchange with my slip which they them told me they have to keep it for their records, so I asked what happens if the other unworn items needs to be exchanged or refunded they said i can come back , when i went back once my son who wasn't home to try on his clothes came back I needed to refund they refused to assist me . same store i purchased at(Makhado Mall) f Its funny that I never experience any of this at the Mall of the North store or Thavhani mall.

I am sick and tired of being made to feel like Mr Price is doing me a favour allowing to purchase at their store. I refuse to be given no option of getting my money back when I return unused, with tags on and I am told I CANNOT, this is definitely against the customer act rights.

Please Intervene from your level and hopefully they will be change in attitude and service in this store. And definitely I want my refund I will not be forced to shop at Mr Price when there isn't anything I want from there at that moment.

All other retailers I go to I never encounter such ridiculous service , I LAYBY from Pep/Woolies as well as Ackerman's I have never heard of such that I cannot get my money.

The way I feel about my waited time and petrol to go do this transaction today I feel I will stop shopping from you because the treatment was so uncalled for. Sadly these people oppress us without even reading the Terms stated on the layby conditions, someone just decides and because we are known to be in the outskirts we always accept this abuse.

I had a choice to just take these items and refund them in Polokwane Mall of the North tomorrow but I have had enough of this store. I am also talking on behalf on all other customers who have gone through even worse. being ridicule by your people ...