1 reviews | Active since Oct 2022
Refusal for Account Statements
Dear MR PRICE
I refer to recent communication regarding my account and the reimbur*****t of one (1) year’s deductions.
Notwithstanding the above, I hereby formally request full account statements reflecting all deductions made from my account. As a paying customer, this is my legal right, and I am entitled to full transparency regarding all amounts deducted.
Please provide detailed account statements showing dates, amounts, and descriptions of all deductions made against my account, including but not limited to the period for which deductions were reimbursed. This information is required as proof of all monies deducted from my account.
1. Unacceptable Refusal to Provide Account Statements
I have formally requested my full account statements for the following years:
2023
2024
2025
These statements must clearly reflect all deductions, including dates, amounts, and descriptions. Any refusal or reluctance to provide these statements is ******** and unacceptable. As a customer, I have a legal right to access my billing records, and withholding this information is in direct violation of the Consumer Protection Act (CPA) and basic consumer rights relating to transparency and disclosure.
2. Contract Period and Disputed Deductions
You have stated that the contract period was from February 2022 to January 2023. If this is your position, you are required to provide documented proof explaining:
Why deductions continued beyond January 2023
On what basis deductions were made during 2023, 2024, and 2025
This proof must be clearly reflected in my official account statements.
3. Incorrect Voice Recording Supp****
I further note that you have supp**** a voice recording relating to the opening of the account. This is not the recording I requested.
I specifically requested the voice recording in which I allegedly cancelled the contract . Supplying an unrelated recording does not meet your legal obligations.
Failure to provide this recording means you cannot lawfully rely on any alleged verbal agreement.
4. Refund and Outstanding Information Required
Please urgently provide:
Full account statements for 2023, 2024, and 2025
The correct voice recording relating to cancellation or continuation
Should you fail to comply, I will proceed with further escalation. I trust that this matter will now be handled with the seriousness, transparency, and urgency required by law.
Yours faithfully, Carmen Frank- ***
This email serves as my FINAL FORMAL NOTICE regarding my account.
Despite numerous complaints over an extended period, your company has ********ly deducted funds from my account without providing airtime, failed to supply mandatory account statements, and refused to cancel my contract upon request. This constitutes gross maladministration, unfair billing practices, and a breach of my rights as a consumer.
I have made repeated requests for:
• A full statement of my account
• Refunds for unauthorised deductions
• Cancellation of my contract
Your continued failure to comply leaves me with no option but to proceed with formal regulatory and legal escalation.
TAKE NOTICE THAT I HEREBY DEMAND:
A full, itemised statement of my account for 2023, 2024, and 2025.
A full reimbur*****t of all monies deducted without airtime being delivered.
Immediate cancellation of my contract with written confirmation.
Confirmation that I will retain my number ***).
Written confirmation that my account is closed permanently.
Should this matter not be resolved in full within 7 business days, I will proceed without further notice to:
• Lodge formal complaints with the Consumer Goods & Services Ombud, ICASA, and the National Consumer Commission
• Submit supporting evidence including bank statements and call records
• Pursue further legal remedies available to me under the Consumer Protection Act
This email constitutes a formal record of my attempt to resolve this matter amicably. Any further delays or non-compliance will be interpreted as wilful disregard of consumer law.
I expect written confirmation of resolution within the stated timeframe.
Regards,
Carmen Frank
***
This email serves as my FINAL FORMAL NOTICE regarding my account.
Despite numerous complaints over an extended period, your company has ********ly deducted funds from my account without providing airtime, failed to supply mandatory account statements, and refused to cancel my contract upon request. This constitutes gross maladministration, unfair billing practices, and a breach of my rights as a consumer.
I have made repeated requests for:
• A full statement of my account
• Refunds for unauthorised deductions
• Cancellation of my contract
Your continued failure to comply leaves me with no option but to proceed with formal regulatory and legal escalation.
TAKE NOTICE THAT I HEREBY DEMAND:
A full, itemised statement of my account for 2023, 2024, and 2025.
A full reimbur*****t of all monies deducted without airtime being delivered.
Immediate cancellation of my contract with written confirmation.
Confirmation that I will retain my number ***).
Written confirmation that my account is closed permanently.
Should this matter not be resolved in full within 7 business days, I will proceed without further notice to:
• Lodge formal complaints with the Consumer Goods & Services Ombud, ICASA, and the National Consumer Commission
• Submit supporting evidence including bank statements and call records
• Pursue further legal remedies available to me under the Consumer Protection Act
This email constitutes a formal record of my attempt to resolve this matter amicably. Any further delays or non-compliance will be interpreted as wilful disregard of consumer law.
I expect written confirmation of resolution within the stated timeframe.
Regards,
Carmen Frank
***