Refund Taking more than a month

My brother made a transaction at your Carlton Centre Store about a month ago and the transaction declined but an amount of R190 was deducted from his account.<br> <br> He reported to the store and was told that the transaction would automatically reverse the funds and if not he should go to the store with his bank statement. We went back to the store with his bank statement showing the money was deducted and a guy by the name of Sifiso tried to assist us. 'til today he hasn't received the refund. I know to some R190 might not be much but to my brother a student this is half of his monthly entertainment.<br> <br> don't know how many times we have gone to the store to find out on the status no one seems to know how far is this query. the only response is that they are waiting for the bank to confirm where the money is, how long must this take.<br> <br> Some companies immediately reverse the funds if anything like this happens. why must it take Mr Price more than a month<br> <br> The the level of service we have received thus far is very disappointing.