Refund on delivery charge

<p>on the 29th i chatted to one of your online consultant regarding order processing that was taking too long. I informed her that i paid for express delivery, which entails that the package be delivered 1-3 days. this order was placed on the 5th of december and was only delivered on the 12th. I was informed by the consultant (Nothando Ngcobo) that should delivery be late she will refund the delivery charge. On the 21st i contacted you again and chatted to Sithembiso Ndlovu regrding this matter and was assured that he would look into getting the refund done. I forwarded him the chat transcript i had with Nothando as well. Now it is the 3rd of January already and the refund has still not been done, One cannot get through to your online chat system and your phones just ring. How long must i wait? You guys have a duty to honor your agrreements and the moment I paid that delivery charge and agreement was made to deliver in the stipulated time. </p>