LM
Lerato M

1 reviews | Active since Aug 2013

15 Jul 2016, 07:27

Refund not received

<p>I bought sweater at Mr Price Mall of Africa on the 13/07/2016, did not fit it as the store was about to close. Found that it was to big and went back to exchange it the following day (14/07/2016). When I got to the store there was not SuperSmall sizes left, and did not find anything I like to exchange with so I requested for a refund. Kgomotso, the lady who was assisting me refunded that money back to my check account. I advised her that in most shop, cheque account cannot be refunded unless its a credit card, but she argued. She further told me that, that refund will reflect midnight which never happened. I stay far from that area and will not be able toback to the store to request for my refund as it is costly for me to get there. I need my my back NOW.</p>

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Replies (1)
Mr Price
Mr Price's reply15 Jul 2016, 13:30
Official

Hi lerato

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

Mr Price