Refund Never

I normally have great experience with shopping online with them so really I did not expect this.

I used the Mr Price app on the 07th June my payment was processed but the order failed to create. I spoke to a customer service rep and they said fill in the details in the email and attach proof of payment. I did this on the 08th June. I received no communication so I sent more emails on multiple days still no response (12th, 15th). I phoned customer service again on the 17th they said they received the e-mail details but no attachment. How do you get the e-mail but not the attachment? So I sent again same day. They said they have escalated to finance. Still no feedback sent so I emailed again on the 21st. Once again nothing. I then phoned again on the 25th the rep said I will get a voucher on Monday. Monday evening still nothing. I have now sent my last email informing them that I will be posting this review and contacting the consumers protection board.