1 reviews | Active since Aug 2012
refund (bank charges on me)
on the 25th of August, i went to Mr Price Sandton. I paid my account off and told the lady that was assisting me that i want to close the account. she gave me a form to fill and she said she will send it through to the head office.
on the 20th of September i called the call center to check if the account was closed, then the guy i spoke to told me the is an amount due to me before they can close the account. told me which documents i need to send through for the refund to be processed (mind you no one has ever contacted me with regards to this refund. im asking myself what was going to happen to this refund if i never called to check my account status).
today the 21st of September i'm getting an email from Mandy Naidoo telling me that they will do the refund but they use cheques for refunds and the bank will charge me for the cheque deposit. i am refusing to be liable for the bank charges because if they did their job properly i wouldn't have paid more and all this wasn't going to happen. at the end of the day it means i am losing because the refund im getting will be less the charge. Then she told me to query it with my bank, HOW IS THAT POSSIBLE!!!!
why is Mr Price still using cheques? can someone explain to me why i have to pay the charges?
Good day
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
Good day
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
Good day
Thank you for raising this query with us. Kindly note that when payment was made in-store on the 25/08/2017, the credit balance would have been displayed on the your receipt. Mr Price statements are released on the 23 -24th of the month, and, this could be the reason why you were not aware of the credit balance. Bank charges and the clearance waiting period are stipulated by the banks and are not a ruling of the Mr Price Group. In the matter regarding a call to be made to yourself regarding the status of your account, please note that it is virtually impossible to contact all our customers via a telephone call and we do trust that customers keep a personal track of their account status. Mandy has liaised with Sifiso at Sandton City so that you can receive your refund at store level. Your account will be closed thereafter as requested. Thank you for your past support.
Regards.
Good day
Thank you for raising this query with us. Kindly note that when payment was made in-store on the 25/08/2017, the credit balance would have been displayed on the your receipt. Mr Price statements are released on the 23 -24th of the month, and, this could be the reason why you were not aware of the credit balance. Bank charges and the clearance waiting period are stipulated by the banks and are not a ruling of the Mr Price Group. In the matter regarding a call to be made to yourself regarding the status of your account, please note that it is virtually impossible to contact all our customers via a telephone call and we do trust that customers keep a personal track of their account status. Mandy has liaised with Sifiso at Sandton City so that you can receive your refund at store level. Your account will be closed thereafter as requested. Thank you for your past support.
Regards.