Refund

hope this email finds you well. I am writing to formally express my dissatisfaction with the delay in repairing my phone, which was booked in for repairs on April 25, 2025 at the Salt River Mr Price store in Cape Town

I purchased this phone in February 2025 and was only able to use it for less than a month before issues arose. Since handing it in for repairs, I have been waiting for nearly a month with no clear resolution or communication regarding its status. This lack of timely service is highly frustrating and unacceptable.

Due to the excessive delay and the inconvenience caused, I request a full refund for the phone as well as compensation for the time and resources wasted while waiting for the repair. I do not wish to receive further calls from the area manager or store manager—I expect immediate action regarding my request.

Please advise on the next steps for processing my refund as soon as possible. I would prefer communication via email *** or ***.

At this point in time I don't need an apology I need my refund. I had to buy a phone elsewhere

I appreciate your prompt attention to this matter and look forward to a swift resolution.