Refund

Went to their clothing store @V&A Waterfront to purchase some items when I purchased the items my money was deducted and they couldn’t print my receipt they told me they are having issues. I was in a hurry as I needed to go back to work and I’m getting late waiting on them to fix the issue they were having. I told the cashier that was assisting me that let me go to other stores and do some other stuff I needed to do in the mall maybe when I come back the issue will be sorted. I couldn’t leave with my items as they were saying they can’t see my payment yet. I left Mr Price then went to do my other stuff so when I came back everyone was minding their own business I went to the cashier that was assisting me then they had had a look again and they told me my money was reversed back to my bank account, I showed them my banking app that I didn’t receive any money. They told me my money was reversed so I can’t leave with the items and I really needed the items for my shoot that was going to be the next morning. I had to make another purchase of the same items and I asked what if the money doesn’t get reversed they told me I need to come back to the store. I made another purchase and one of the Visual merchandiser of the store gave me her WhatsApp number. I left the store the day of the purchase was 16 February 2022, Wednesday then Friday I sent the Visual merchandiser of the store a text to tell them I haven’t received any money, nothing was done. Saturday I sent a text again and they told me I have to come fetch it I told them I stay very far away from Waterfront I don’t have money for transport I really need the money they told me because I’m using Capitec the money is going to be sent and reflect Monday. Today is Monday and I haven’t received any money they telling me there is no Capitec bank in Waterfront. When they told me that I’m gonna receive my money Monday did they not know that there’s no Capitec bank in waterfront I am really fuming and I need help to get my issue sorted