refund

I went to your store in the Newtown junction mall for a refund on the 7th February 2016, I am told I need to go to an internet cafe print the invoice before they can refund me and they all said that they did not know how when the proof of purchase is emailed.I explained that I have returned stuff before and I was not required to print my invoice and ThIS was a first.<br> What is the point of a tax invoice being emailed if I need to spend money in order to get a service from you? If they don't know how to perform a function that is part of their job description how am I expected to know what needs to be done as a client? <br> None of your employees at the store could answer me, my other question was, how many other people are being cheated out of their refunds because they need to spend their money for a service to be provided when they have paid already for an item at your store? So I left the item @ the store, I did not get a refund. Two emails were sent to Mr Price on the following email address: [Email Removed] Mr Price is yet to respond to me.