Refund

I work in a retail store. If a customer has used a debit card when purchasing, when she comes back, it is recommended that you give the customer her cash back or offer a gift card but not to use the eft again. <br> <br> This is the second time now, the first time I didnt get my money back and today when i went to credit some of the clothing the lady at the till point insisted that she needs my card, even though I have explained her everything. <br> <br> Funny enough she said i must get my bank statement then come back to the store. Some of us got a lot of things to do. plus it is very inconviencing. itd 12 oclock now and have not yet recieved my cash back on the card. <br> <br> Even though its a month end but the staff needs not to give us a nasty attitude.