AA
Aisha A

1 reviews | Active since Nov 2016

03 Feb 2021, 07:50

****** still going strong

I was recently at Mr Price in Somerset West, outside Somerset Mall. At the entrance was an employee waiting ready to sanitize the customers. As I was approaching the entrance, an elderly white woman walked in and was greeted with enthusiasm by the employee. Just as I was about to walk in another white couple exited and was also greeted. As soon as I walked in, (me being dark skinned) I wasn't even greeted with friendly eyes. I immediately thought that I was not the right colour to receive good customer service. As I browsed in the store I kept watching the employee at the entrance & to my surprise she was offering a "good day", "enjoy your day" to all the white customers. As I walked out I made it a point to look at the employee and she didn't even acknowledge.

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Replies (1)
Mr Price
Mr Price's reply09 Feb 2021, 15:54
Official
 Good Day 

Trust you well 

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 

Mr Price