Query not resolved .. No feedback..

<p>I have reached my limit with Mr Price .. & their *********** & clueless staff.. I have been posting on this site almost daily & clearly it's not been taken seriously. .I have sent numerous emails(from September )& made countless calls with regards to my complaint ..</p> <p> </p> <p>I was contacted via email on the 14/10/16 by a retention agent. . I had given her an appropriate time to call..waited..only to recieve an email few minutes after the specified time to say she had tried contacting me but there was no response.. I check my phone notifications & there is no missed calls..so I notify her of that.. No response till Monday morning at 8-47am..</p> <p>She had no clue what the exact query was about & said that they had investigated & listened to a call recording & i had infact agreed to taking out the funeral cover. . I have never disputed that.. my query once again is that I have not recieved any documentation for the policy but have already paid 2 instalments towards it.. so I would like to be reimbursed for it.. as it is no fault of mine that I did not recieved them.</p> <p>She goes on to add that I should cancel.. clearly not understanding the situation. . I urge whoever it is with higher authority to listen to the call.. & listen to the discrepancies & excuses.. oh the number I was calling you on there wasn't any response. . (But we got your complaint off hello Peter, where my contact details are very visible ) your documents were sent but there probably was a postal error! But I can email you the documents now.. too many excuses no solutions. . PATHETIC</p> <p>Oh hell no why wasn't that done the moment I had taken out the funeral cover?</p> <p>I go on to explain that I would like to be reimbursed. . She says she would have to speak to her supervisor & get back to me..</p> <p>It is now Wednesday still no feedback..</p> <p>But I did receive a call from your collections department with regards to my account not being paid as yet for this month.. I explain to the pleasant lady who understood that I Will not be paying this account till the query /complaint is resolved.</p> <p> </p> <p>Instead of replying to this post that someone will contact me.. can you not forward me contact details of someone who can understand my query/complaint, deal with it & not give me a load of bull?</p> <p>I cannot understand why this issue can not be resolved.. all I want is too be reimbursed or my account credited with the r75 that I have paid twice. . Which is the total of r150..</p> <p>How hard is it to acknowledge the mistake on your part?</p> <p>Sick to death of this issue. . Definitely seeking legal assistance. Your establishment has very dishonest ways of doing business & i will gladly take my business elsewhere .. never again will I ever deal with the mrp group & i will definitely spread the word by forwarding this post as well as all the others I have posted on this site with regards to this query/complaint </p> <p> </p>