****PY SERVICE

<p>i placed an order on the 6th Dec made payment immediately after my order was placed so i was told to wait 3 working days to collect my order. i spoke to Maria on the 8th December to find out what time i could collect my order and she said that she could not advise on a time but i will receive a notification to let me know when my order would be ready for collection and also advised that my order is on track i will definitely receive it by Friday. So this morning i log in to check the status of my order and i says ON HOLD so i started chatting to Maria and she tells me about the warehouse and delivery issues and that my order would be delivered to the store by the end of business and i would be able to collect by next Wednesday. I told Maria that i am not going to accept that she needs to cancel my order and get me a full refund before 12 today so i can make arrangements she then consulted her supervisor and advised that my refund would be processed as soon as the order was cancelled which will take 24hours, now i placed an online order the last week of November and the exact same thing happened. I was not informed the 1st or the 2nd time by any Mr Price employee that my order would not be delivered at the agreed time I had to keep following up on my order and in doing so I had to deal with consultants that show no empathy whatsoever and are just plain rude. I was chatting to Maria so once would she when she is typing or when I would type so after she gave me the script about the warehouse and delivery issues immediately ended the chat whilst I was busy typing which I find very rude as she did not wait to see what my response was or offer further assistance. So I tried again to sort this out and got to speak with Charnee which also advised that my order has been cancelled and that the refund has been done already which was not done as I did not receive my refund thereafter so I advised Charnee that this is not the 1st time my order is being cancelled so I know what should happen to which she responded and said that we should wait an hour and see and that is the best she could do for me then Maria joined the chat and Charnee left without saying anything Maria ended the chat again. Now I am very disappointed, I thought that this online service is supposed to be quick and efficient yet I am not getting anything out of this, I feel that this is so much more stressful then going into a store, no one has the decency to even let the client know that it delivery would take more time than expected. I tried to initiate another chat but was not able to as the automated response I got was that agents are busy and will contact me via email I would like someone to call me and explain to me how exactly the refund is going to work this time around as I paid using a voucher and also used the available credit I had on my account.</p>