****py service

I visited Mr Price Centurion Mall on Saturday (14/08/20210 to use my woman's day voucher of R50.00 and the Mr Price money voucher of R25.00. I was assisted by Phindile ( she did not even have her name tag on) So she did what she had to do, I gave her my voucher numbers, the R50.00 one went through, then she told me that the other one doesn't wanna go through. I asked her: what must I do? she said I don't know. I was shocked because she's the one who works for Mr Price, I said then what? she said I don't know ( In a very rude way) only to find that the system says the R25.00 voucher has been used. she didn't bother to tell me that! and also she didn't even ask if I perhaps used the voucher before. she assumed that I have used it! I had to think on behalf of Phindile that; maybe the system does not allow the two vouchers at the same time, I advised her to do two separate purchases instead of one. Indeed it worked!

She then processed the first transaction with the supposed R50.00 voucher, she then processed the R25.00, the one that did not go through initially, then it went through successfully.

I then said to Phindile at least you learned something new today (in a very polite manner) Yoooh! that woman can defend herself! she justified nonsense, that I also asked her as to what must she do!!! instead of taking accountability, hell no!! she is busy arguing with me ( the customer) that she was right I was wrong! She told me that she assumed I already used the voucher!!!! I'm like how???? how can I come here with a voucher that has already been used???? I was upset I don't wanna lie. but I kept calm!

The cherry on top was when I got home to learn that Phindile did not give me my R50.00 discount!!!!!

I went to the store today to demand my discount, Phindile is still justifying her nonsense. I was telling her that what you did was ru**sh, she was like eh eh, eh, eh ( no, no) I was like when are you gonna learn to take accountability of your actions??? she speaks as if she at her own ****a shop ( no respect nor remorse whatsoever!!

I was at that store from 11:40 to 12:57, Yooh I don't even wanna go there ( regarding the process of getting my discount and the confusion on Percy's side) Percy was very calm and understanding when I show him his mistakes while assisting me, he did not try to be a hero, we worked together until my account balanced! BUT NONE OF THEM APOLOGISED FOR THE INCONVENIENCE!!! Yeah, Percy did nothing wrong here, but I was expecting an apology from him since he is a team leader ( I assume)!

Phindile needs to attend the customer service training!!!!!