Process my credit refund!!!!

Item: Mr Price
Rating: 1
Author: Nicci W

Mr price, I want my order cancelation refunded to my account ASAP!! I requested this refund early Monday morning already, and from.past experience I know when I do a cancelation back to my store account iy reflects the next day. I called and chatted on whatsapp to your rude WhatsApp agents who ends the chat before one can respond. And they all have different stories. When I called Monday morning to cancel the order there was an issue with your system and this is probably why the credit I am supposed to get back is not reflecting. I was told it's pending since money and finance department needs to release it. I need this released as I yesterday!! Order Number is ***. And teach your WhatsApp agents to be friendlier with your loyal customers. I buy from Mr price almost weekly and I'm not pleased with the service I have been getting!!!

Helpful (0)

Replies (2)

Nicci W's updateReviewer Update

13 Sept 2024, 15:52

Today is Friday and the refund is still not reflecting! To add insult to injury they had now added R210 to my balance and I have not used my account. When I called in to speak to someone in their account queries no one can tell me why from this morning to this afternoon an unaccounted R210 appeared on my account. I have not used the account to buy anything for R210. MR PRICE!!!! YOU OWE ME R569.99 IN TOTAL THAT I WANT CREDIT BACK TO MY ACCOUNT BY MONDAY OR YOU WILL BE DEALING WITH MUCH BIGGER ISSUES,I AM SICK AND TIRED OF MRP BAD CUSTOMER SERVICE, RUDE STAFF THAT ALWAYS SOUNDS IRRITATED WHEN YOU CALL FOR THEM HELP, THEY KNOW NOTHING, CAN NEVER HELP AND I HAVE HAD THE PHONE PUT DOWN IN MY EAR ON NUMEROUS TIMES I HAVE CALLED CUSTOMER CARE!!!!! THEIR APP OR INTERNAL SYSTEM IS ALWAYS NOT WORKING!!!! I WANT MY ACCOUNT SORTED OUT BY MONDAY AND YOU BETTER TAKE ME SERIOUSLY, IM AM.DONE WITH YOUR INCOMPETENCE!!!!!! I WILL NOT PAY THIS ACCOUNT UNTIL ITS SORTED OUT AND YOU CAN LET YOUR LAWYERS AND **** FLIES CALL ME!!!!!

Nicci W's update13 Sept 2024, 15:52

Reviewer Update

Mr Price's replyOfficial

14 Sept 2024, 08:38

Good Day

Trust you well

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our online team leaders, who will handle this matter personally with you.

Many Thanks

Mr Price

Mr Price's reply14 Sept 2024, 08:38

Official