***** prevention lacking gravely

I reported ***** on my account on 26 February 2023. Almost 3 months later and nothing has been done and zero feedback or customer service has be forthcoming. I have emailed several times requesting feedback or an update and half the time my mail is ignored. In April I received a response to say my case was only logged on 23 March 2023... which would be almost 1 month after I reported it. Also in that mail I was told "Please note your dispute was lodged on the 23 of March 2023 and takes 60 to 90 working days for the full investigation to be completed." As a customer that should trust a company with my finance, this looks very bleak. I would not recommend anyone to trust Mr Price too willingly because in my opinion clearly their ***** prevention and their ability to combat ***** in their very own department is lacking gravely. Also the fact that the identity of account customers is not checked properly or taken seriously makes it a free for all. My next step is to report this matter to the national consumer commission as well and the ombudsman for consumer goods and services because surely this cannot be standard practice.