Pr Price Online | No Communication

<p>Hi</p> <p> </p> <p>I ordered a Fathers Day gift on monday, also checked the delivery ETA before ordering as Friday is a holiday. I called to follow up on my order, as the online tracking shows 'Processing', and this is since Monday. The lady who answered notified me that Nicole was going to respond, so intsead of transferring me to Nicole, she said they would call back, 2 minutes later i receive an email from Nicole saying that all orders are delayed, no ETA was given, and they offering a R150 voucher. </p> <p> </p> <p>This does not work for me, firstly, dont ignore your clients, i followed up on this order 5 hours ago, and noone rep**** until i called, secondly, i dont want your voucher, i want what i ordered, or my husband will not receive a fathers day gift on time, and thirdly, your nonchalant attitude is not welcome, your response time on email is so slow, its like noone cares. </p> <p> </p> <p>Lastly, you offering the service, dont ply the blame game and blame the courier company, its your fault for not notifying your clients of ANY delays until they call. </p> <p>So, this is what i want, i would like my order delievered by COB tomorrow, if this does not happen, you can contact your stores, source my order and i will collect it at Kenilworth Centre on Saturday latest. If option 2 happens, i would like the delivery fee refunded ASAP. </p> <p> </p> <p>Looking forward to your timeous response. </p> <p> </p>