NK
Nomusa K

1 reviews | Active since Mar 2013

08 Dec 2015, 13:52

Postponed delivery

last week Monday i place and order with mrpiriceonline and i paid for my order, later during the day i received a confirmation for my order. I called yesterday to find out when my order will be delivered and they said on Tuesday and today its Tuesday i called again and now they are telling me that the courier only comes to my part of town only on certain days, i am supposed to be on leave already but came to work because of the order that is supposed to be delivered today yet today i am told that it will be delivered on Thursday, i enjoyed shopping at mr price online but after this i will no longer shop there because the whole reason of buying online is to eliminate the headache in shopping and now i get a shopping in delivery instead now i am forced to drive to work again on Thursday just to get the order, i don't understand how is it my fault that they chose to use a courier that hardly comes to my part of town bottom line is i paid for my order and i should receive it within 2-3 working days as it states in their website.

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Replies (1)
Mr Price
Mr Price's reply13 Dec 2015, 14:57
Official
Hello khanyecn,

We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price