Poor service. Worse App. Terrible call centre the list goes on....

I love Mr. PRICE. Decided to try purchase items from the App. What a terrible experience. I was double debited for my transaction. I held on for 15 min trying to contact someone at the call centre. I was told the money would be refunded and I will receive my order. A week later. Order no. Doesn't track my parcel. I phoned again to query this and thr agent advised me that it is a technical error and I will not receive my order. I just must hold on for the technical department....terrible service The App is not user friendly or safe to transact on. Disappointed to say the least.