Poor service on opening a store card

I app**** for a mr price store card,received a sms stating my account is provisionally approved pending proof of income and id,i immediately send those through,only to receive a call stating my name does not match transunion,i was like what the hell i did send my id and answered all security questions correctly,i was then told by the agent from mr price to send through any proof i have isnt my id book proof enough,or should i have sent a blood test,i was told i would be contacted shortly which i have a recording of the agent but was not called back at all,i called the customer services department 3 times but they are on break the entire day,is this how mr price does business?????????? and i bet i will get called back to be informed my application is declined.