POOR SERVICE ON ONLINE ORDER AND POOR CUSTOMER SERVICE

I am writing this review to put a complaint on Mr Price for their poor service. On the 28 of April 2024 I placed an order online and I got order confirmation was told on the App that my parcel is due on 7 May 2024 (arrival). I’ve been monitoring my order status and from the 28 April to 5 May my order status changed to SHIPPED. I then tried to speak to one of the consultants on the Live Chat enquiring about my order I had to wait for long period to get a someone to assist me and on top of that they lady that was assisting me took ages to respond to my msgs and she didn’t assist me it was like to had no time. I then got kicked out from the live chat , she rudely closed the chat while I still enquiring. Today I go on app and check my emails to see the status of my parcel and it’s still says SHIPPED on my emails and PROCESSING on the app of I don’t know which one is which. I tried again to speak a consultant on the Live Chat I again experienced poor service from Nokwazi the lady that I was putted through. Waited 20-30 minutes for her to respond to my enquiry still no one there to assist or respond to my messages. My order was meant to arrive on the 7 May 2024 but till now nothing. I’m really not happy with service of Mr price why is there a delay of my parcel?? Why is there communication poor?? Don’t Mr Price train their consultant on how to give good customer service to customers??? I’m really irritated 😠 and annoyed.