poor service, no customer service at all

i was given a settlement amount to pay for my 2 accounts with MRP, But no settlement letter were sent to me. i called a day later asking for settlement letters to be sent to me, and i was told by a consultant that she will send through the request which might not be the same settlement amount as the one i was given by the manager. i asked to speak to someone in that department so that i can explain to them, she said no, it is not possible that you speak to someone in there. just wait for them to send you a letter. i insisted on speaking to someone, she put me on hold and hanged up after 14 minutes of holding. i called again, more than 3 times, i spoke to shamila, who put me on hold for accounts people for another 16 minutes, and ended up not being able to speak to anyone. i called again she answered, i asked if there are people working in the department she is putting me through, all she said was >maam i'm not sure please hold.. then i held for another 11 minutes with no one answering.

where will i get help then, i need to settle my accounts. what ******* is this though