POOR SERVICE MISPLACED ORDER

To whom it may concern

I had placed an online order on 10.10.2018 with a fast delivery of 1-3 working days. I checked up on my order several times on 15.10.2018 and I was told it was dispatched to be delivered. I had decided to wait another day and checked up again on 16.10.2018 and I was told the exact same thing all over again.

Towards midday I received a call from a wonderful woman with my similar name who informed me that my order was delivered to her even though it had my address. I immediately thanked her and called up the Mr Price call centre to query this. They had said that they would contact the delivery company and get back to me. Later on in the same day close to 5pm the consultant contacted me and asked for the details of the person that received my order as they didn't know who they had given it too. I asked her for a turnaround time and she said that she would get back to me soon. I contacted the Mr Price call centre today to find out that my complaint has been lodged and there is still no response on it. It has been one week since I placed this order that was supposed to be delivered in 1-3 working days.

I am very disappointed with the bad service provided. I have always shopped at Mr Price and love their clothing brand but their online shopping service has disappointed me.