Poor Service from Mr Price

I am so disappointed with Mr Price, I ordered and paid on the 16th February 2025, the parcel has not arrived until today. Below is the message I got from them confirming my order on the 16th February 2025:

"Boom! ✋ Your order is officially locked in and ready to roll. Our team is giving you a virtual high-five right now because you've made an awesome choice.

Mark your calendar because your order will arrive on or before Monday, 24 February Don't forget to use this number as reference 2**********3 Keep an eye on your email, cause we’ll be sending you order status updates. Need to know sooner? Simply log into your online profile and view your order status there.

Ordered using Click + Collect? We’ll send you an email to confirm when your order is ready to be collected from your selected Mr Price store.

We’ve gone paperless! So please note that you will no longer receive a printed invoice in your parcel. You can download your invoice below at any time.

Thanks for shopping at mrprice.com"

I really need my refund if they can't deliver because I really can't wait any longer.