poor service

ordered on line on 18/8 .received message that parcel is ready sent someone for collection they refused to give the person the order then on 27/8/2022 went to mr price bloemplaza my self only to be told my order is not available . meaning mr price waited my time with message to say my parcel is ready for collection although its not at the store poor service for such huge company. secondly they do not have click and collect kiosk next thing you go there wait in long queue to be assisted .ido not see the reason for us to order on line to still wait days and weeks for your order