LB
Louise B

1 reviews | Active since Sept 2014

15 Feb 2019, 15:55

Poor service - False accusations - ******

Good day.

On 8 February 2019, I was at the Mr. Price clothing store in the Highveld Mall Witbank.

The way we were treated was by far the most terrible ever.

First of all, the water bottles in the fridge was packed under the wrong type as well as prices, when the cashier scanned the bottled water, the price was incorrect, I questioned this and nicely asked to please rectify their packing in their fridges, where I received a nasty look and was told to shop on the back side of the fridge, not the front side. This was said very disrespectfully, there after, the security searched our bags etc, the only white people being searched, all the other black customers were just let out with much bigger bags, this is absolutely ******.

There after we went to shop at another shop due to poor service delivery, but couldn't find what we were looking for, therefor returned to Mr. Price to buy a shirt only. NB : Returning passed the SAME disrespectful ****** security lady, whereto we were accused of *****ing the water which was paid for a few minutes ago AND she checked the slip. There after she convescated the water which I PAID for.

Please check your camaras for this branch, Friday 08/02/19 @ 18:10-18:25

Your feedback will be appreciated.

Should you have any queries, please feel free to contact me at ********** 009

Kind regards.

Louise Boshoff

0
Replies (1)
Mr Price
Mr Price's reply16 Feb 2019, 10:15
Official
 Good Day 

Trust you well 

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager for  witbank - highveld mall  and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 

Mr Price