Poor service experience till operator

I am writing to express my disappointment following my recent visit to the Mr Price Kids store in Groblersdal Mall this past Saturday.

As a typically cheerful person who enjoys social interaction, I found my patience tested during this visit due to the demeanor of one of your employees. Upon arriving at the store, I was greeted by friendly faces and proceeded to the till to retrieve my layby and make my payment. Since I often misplace the original copies of invoices, I keep copies as evidence.

While at the till, the employee assisting me raised her hand, holding a copy of my receipt, and asked whose layby it was for. I responded that it was mine, but I could immediately sense her irritation. I tried to remain calm, but the situation escalated when she inquired, "Where exactly is the original slip?" I explained that I had misplaced it, to which she responded that she had wasted a lot of time in the storeroom looking for my information. While I apologized for the inconvenience, her attitude only added to my frustration.

When she informed me about the bag fees—R3.00 for a small bag and R5.00 for a larger one—I was surprised. This was my first time shopping at your store, and I hadn’t been made aware of the bag charges when I set up my layby. I felt that I should have been informed in advance so I could have purchased a bag with my clothing. Instead, she remarked, "Don't you know that every store does this? Or do you want me to give you that transparent plastic bag?" I took out the R3.00, paid for the plastic bag, and informed her that I would be reporting my experience. I then turned around and left. She did not show any remorse when she called after me to say that I had left my receipt for the bag.

I work with clients every day. It can be tiring, but I know how to stay composed, even when a client is frustrated. I noticed that she had a bitter expression and didn’t greet customers. Unlike her, I was trained to maintain professionalism and have never exchanged harsh words with my clients, no matter the circumstances

I hope you take my feedback seriously, as this experience has left me quite dissatisfied.