Poor service delivery

Monday the 31st Of October 2017 I received an email from Mr Price to advise my parcel has been delivered. Because it was gifts I ordered and it was a 21st birthday gift I thought to go ASAP to make sure the jumpsuit fits. In the store I opened the packed and told the lady {Curr} "the last time I bought something when I got to the car one of the items was incorrect" with that all I did was check the size and placed the items back in the bag. I left and decided to wait for my husband in the car. While waiting I decided to look at the item I bought for myself. This is when I saw the purse I bought for myself was full of pen marks and other scratches. With that I took out the jumpsuit and this too had pen marks on. I was so disappointed as this is now the umpteenth time that I have either had to turn back or I had to wait on the phone with Mr Price, for some reason or the other. I feel like this store in general lacks customer service. I always hope for the best when going into a store and for this reason decided to shop online. But either I wait forever for my goods or when I reach the store they have an uninviting reception. I feel half the time I've come to disturb them especially when I have been standing in front of two or three employees having a conversation and have to stop the conversation to actually be helped. I have been a customer of Mr Price for about two years now and I must say I feel like I should never have bothered in the first place. I have wasted so much time and money calling over and over driving up and down just to get an item. Please retrain your staff or find better employees because your customers has had enough. Refer to your Facebook page if you care about how your customers feel when they enter the store and the service they receive.