Poor service at customer care and worst service at the store

This business doesn't even have to have not even a single star. On Friday I called their customer care service and spoke to Gcobisa who transferred the call to Alunge. I needed Nokia C1 cellphones online showing that Mthatha Plaza store has got 4 units. I called Craig who is the Area Manager to no avail. I then called Ashleigh who was the Area Manager there and he told me he is no longer at Mthatha. From Mount Frere on Saturday morning I drove to the store. On arrival, we were told that the stock is available but not sellable. That came as a surprise to us as we had tried everything in the book to secure the sale. Another consultant at the store told us that even if we call Craig, on weekends he enjoys himself a lot and we cannot get hold of him. We had to leave. Time and money spent. 108kms from Mt Frere to Mthatha and back...total of 216km for nothing. Why show stores with stick knowing the stock is not sellable? Isn't this misleading the public? I need answers and I need those handsets for my twins, as on Saturday already. You should also train your staff how to treat customers. It takes time for one to decide which store or company to trust. You have broken my trust. I had to incur costs unnecessarily had your customer service staff took this on their shoulders, I should have not driven all the way for nothing. I thought by calling them, they were trained to do their job. I didn't know that theirs was just to sit and answer calls carelessly. Poor service at customer care and at store level. What kind of business are you conducting?