Poor service and money missing

<p>I made a payment towards my MRP Account ********** for R3500 on the 13 October 2016 on the MRP website using my bank card. The money was cleared out of my account on the 15 October 2016. They say it takes 24-48 hours for the account to be updated accordingly but I have been waiting since then. I called the company more than 5 times since then and everyone tells me whatever they think is right. I was told to email my bank statement and I did to ********** and to ********** but no one had contacted me to acknowledge the receipt of my documents. I spoke to one manager and she had a bad attitude that she does not even know when my account will be updated as she is waiting for another team that is maning the mailboxes to update. I even logged queries on their website which were assisgned to the accounts department and to date no one has actioned it. Kindly assist in updating my account or explaining to me why the statement has not been updated accordingly. This has been an inconvenience and I have been calling to no assistance. I have been forced to use cash apart from my store credit when making purchases. It is not really an issue but I would like this to be resolved because Mr Price seems to not be prepare to account for my money which disappeared miraculously</p>