Poor service and feedback

On the 29th of April 2020 I placed an online order to be delivered at Mr price in mooi rivier mall in Potchefstroom. The online order is still in a processing state. It is now the 14th May 2020, 15 days later. I have seen emailed the customer friend email that was given to me when I call the contact centre - with no response to date. I then went onto the Mr price site and did a query via that channel - to date no response. From what I see a charge of R605 has been billed to my Mr price account. My only concern is, will I ever receive any feedback from you guys. I'm utterly disgusted by the lack of feedback. I've never had any issues before. I know there has been many issues since covid19 but the least you can do is give me feedback. I'm not even asking for the order to be shipped but just to tell me what's going on.