POOR SERVICE = ACCOUNT CLOSURES

On the 7th of October 2019, I made the stupid mistake of opening a Mr Price account! The lady advised that there would be a once-off initiation fee on the account and I asked to pay for it, and in what I can only think is sheer laziness to process my payment, she said I do not need to pay in the amount as yet, that it will be an amount payable once I start using the card. Fast forward to 27 December 2019, at The Glen shopping mall, I am making a purchase and want to use the credit card for the first time since opening it. I again ask the lady at the cashier before processing any payment, if there is an amount outstanding on my account, AGAIN, the answer is a quick NO. I proceed with my purchase and life is normal. I pay my monthly installments, even better I pay more than the minimum amount due. Until my balance is R0.

I am currently busy with a home loan application and to my surprise the interest rate offered by the bank is high, I ask why this is the case and they point me to my adverse listings for Mr Price account. I then go on to check what could be the matter and I find that Mr Price has listed me as a late payer for December 2019 and January 2020.

I then call MR Price call centre (ref number: CRSC9AFFF) and I speak to Mde (Whom I had to tell a couple of times that if she doesn't want to provide me with service she must hang up and the phone and stop talking to me like I owe her money).

Mde advises that my account is in arrears for a measly R25 initiation fee on the account, I tell her the story of the two cashiers and she says there is no call recording to prove that I spoke to them (Read - Mr customer, we do not trust you to tell us the truth). She initially tells me there's nothing she can do for me, after insisting that it is not my fault that we're in this situation, she then turns around and says she will send an update to the ITC people and it will take 30 days to reflect.

Naturally I requested that the she put me through to account closures and after again having a long discussion with the retentions guy, CLOSED the account.

Just to give an indication on what this stupid R25 blunder by Mr Price cost me, see below: Purchase price: R1 500 000 Interest rate with current MR Price listing: 9.25% Installment: R13 738

Possible interest rate without Mr Price listing: 8% Installment: R12 547

Cost of Mistake per month: R1 191 Cost of Mistake over loan term: R285 840. Cost of call for 41 minutes: Unknown.

And all I am getting from this nonsense store is bad attitude!!!!! YOU HUYS CAN GO TO HELL!!!!!