KM
Karl M
1 reviews | Active since May 2021
11 Jul 2024, 19:51
Poor service
Visit led and purchased at the Table mall last Friday. I have never experienced such horrible service or been in an environment whereby the Manager reprimands staff in front of customers. Teller does not greet nor thanks you. Whilst shopping on the floor, a staff member could see we where looking for a size however did not acknowledge us nor did he move his unpacking station trolly out of the way. I am deeply disappointed.
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Replies (2)0
Replies (2)
Mr Price's replyOfficial
15 Jul 2024, 11:26Hi Karl
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. The area manager for Table bay Mall will be in contact with you shortly.
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. The area manager for Table bay Mall will be in contact with you shortly.
Kind Regards
Mr Price
Mr Price
Mr Price's reply15 Jul 2024, 11:26
Official
Hi Karl
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. The area manager for Table bay Mall will be in contact with you shortly.
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. The area manager for Table bay Mall will be in contact with you shortly.
Kind Regards
Mr Price
Mr Price
KM
Karl M's updateReviewer Update
17 Jul 2024, 18:24Dear Mr Price customer service
I hope this message finds you well. I wanted to address the fact that I have not been contacted by the Area Manager of the said store. It appears to be a lack of urgency in your service delivery. Understandably, this has resulted in frustration as a customer.
I hope this message finds you well. I wanted to address the fact that I have not been contacted by the Area Manager of the said store. It appears to be a lack of urgency in your service delivery. Understandably, this has resulted in frustration as a customer.
As a company committed to excellence in customer satisfaction, it's crucial that your leadership team prioritize prompt responses and efficient resolution of issues. When consumers perceive delays or a lack of urgency in our actions, it not only impacts their experience but also affects your brand reputation.
I suggest we review your current processes to identify any bottlenecks and or areas where improvements can be made to enhance your responsiveness. Implementing measures to expedite your service delivery will not only mitigate consumer frustration but also reinforce your dedication to meeting and exceeding customer expectations. (2 days after your response does not define as shortly)
KM
Karl M's update17 Jul 2024, 18:24
Reviewer Update
Dear Mr Price customer service
I hope this message finds you well. I wanted to address the fact that I have not been contacted by the Area Manager of the said store. It appears to be a lack of urgency in your service delivery. Understandably, this has resulted in frustration as a customer.
I hope this message finds you well. I wanted to address the fact that I have not been contacted by the Area Manager of the said store. It appears to be a lack of urgency in your service delivery. Understandably, this has resulted in frustration as a customer.
As a company committed to excellence in customer satisfaction, it's crucial that your leadership team prioritize prompt responses and efficient resolution of issues. When consumers perceive delays or a lack of urgency in our actions, it not only impacts their experience but also affects your brand reputation.
I suggest we review your current processes to identify any bottlenecks and or areas where improvements can be made to enhance your responsiveness. Implementing measures to expedite your service delivery will not only mitigate consumer frustration but also reinforce your dedication to meeting and exceeding customer expectations. (2 days after your response does not define as shortly)