Poor service

Good day. I am very disappointed with the service I received on 09 February 2022 from Mr Price branch at Spring CBD,I went there to collect my parcel which I ordered online as I usually do. I had my ID with me and the order number on the paper,the lady with the name of Winnie Nyelethi refused to help me said I must go and fetch my phone so she can see the message and verify if I'm really the owner of the parcel at that time I'm on lunch but I've been sent to get a phone so she can see the message. I usually go and collect my parcel everytime I ordered online at the same store and I always provide the cashier with the order number and get my parcel never been asked the phone before,Winnie Nyelethi refused to help me I had to go back to work and come with the phone in order to be assisted. I'm very very upset about the way she talked to me and I'll be very happy if you can clarify if your process has changed. Do I need to have my phone with the message to collect my order now? The order number is no longer sufficient? Is this the type of service are we subjected to as loyal customers when visiting your store? Your response will be much appreciated