POOR SERVICE

On Sunday the 26th of July 2020, I went to Mall @Carnival, went to Mr Price to get help with my simcard that was blocked. I was told to wait for the lady who deals with Mr Price mobile she can help me call them. I was there at 9h14am. She was helping another customer. I waited till about 10;25am then I went out to buy something. I came back after about 20 minutes. as I went to stand on the same spot, another employee brought a new phone to her and told her to help another customer that came after me. so I went to her and asked if she's going to help me. She told me she wasn't told I was waiting for her and couldn't help me. She told to use the number at the back of my card. I am very disappointed with the way I was treated.