JD
Jacqueline D
1 reviews | Active since Nov 2021
18 Nov 2021, 15:38
Poor Service
I cancelled the Commuter Insurance, Family Funeral Plan as well as the Lost Card protection on the 13th October 2021 and yet they have charged me again in November. I did not sign up in the first place and told them to reverse all charges and it still has not been done. I received a call in October and was informed that it was cancelled but clearly someone has not been doing their job.
Helpful (0)
Replies (3)0
Replies (3)
Mr Price's replyOfficial
18 Nov 2021, 16:59Hi Jacqueline
We sincerely apologise for all the inconvenience you have incurred. You will be contacted by our customer care team who will handle the matter personally with you.
Many Thanks
Mr Price
We sincerely apologise for all the inconvenience you have incurred. You will be contacted by our customer care team who will handle the matter personally with you.
Many Thanks
Mr Price
Mr Price's reply18 Nov 2021, 16:59
Official
Hi Jacqueline
We sincerely apologise for all the inconvenience you have incurred. You will be contacted by our customer care team who will handle the matter personally with you.
Many Thanks
Mr Price
We sincerely apologise for all the inconvenience you have incurred. You will be contacted by our customer care team who will handle the matter personally with you.
Many Thanks
Mr Price
JD
Jacqueline D's updateReviewer Update
24 Nov 2021, 13:43I have still not been contacted by anyone. I called your customer care on Saturday 20 November 2021 and spoke to Naledi at 10h34 the morning and was advised that I will get a call. I am still waiting and its Wednesday 24 November 2021. Your customer service is really pathetic.
JD
Jacqueline D's update24 Nov 2021, 13:43
Reviewer Update
I have still not been contacted by anyone. I called your customer care on Saturday 20 November 2021 and spoke to Naledi at 10h34 the morning and was advised that I will get a call. I am still waiting and its Wednesday 24 November 2021. Your customer service is really pathetic.
JD
Jacqueline D's updateReviewer Update
29 Nov 2021, 00:20I am still waiting on a call from you guys. Trying to call and get in contact with someone at the insurance department is impossible as you hold on forever. Your service or the lack thereof is pathetic. I have been struggling with this since 13 October and still no contact or any success. I am going to lodge a complaint with the credit ombudsman and consumer service.
JD
Jacqueline D's update29 Nov 2021, 00:20
Reviewer Update
I am still waiting on a call from you guys. Trying to call and get in contact with someone at the insurance department is impossible as you hold on forever. Your service or the lack thereof is pathetic. I have been struggling with this since 13 October and still no contact or any success. I am going to lodge a complaint with the credit ombudsman and consumer service.