Poor service

I am very unhappy with the service received from Mr Price online, i was busy placing a order and it went through took the money. I called the call center to inform them that the payment went off but i didn't receive the order number and something went wrong with the order. She placed me on hold for 5 min to check whats wrong and then advised me that i will need to wait 24 hours for my money to reflect back into my account. This would mean that my order or the goods i wanted wouldn't be there with in 24 hours. The call center agent Noma advised that its not Mr price problem , its my internet problem and they cant hold the goods for me. I asked for a manager or TL i help on for a additional few minutes , pathetic services. This isnt the way you deal with customers in general