Poor service

On 21 April 2025, I visited the Mr Price store at Value Centre Springfield. At the till, one shirt was incorrectly priced and needed to be corrected. Additionally, I quickly went to confirm the price of another item, which took less than 30 seconds.

When I returned, I found my shopping pack placed to the side and the cashier attending to another customer—without any communication or acknowledgment. I asked what was going on, and a staff member who claimed to be the manager responded, “I am the manager, what is the problem?” I explained the situation and was told, “I won’t be long.” Despite this, I was left waiting for another 10 minutes with no further communication or assistance.

Feeling disrespected and frustrated, I eventually left without completing the purchase—despite having already made selections totaling over R2500. This was not only poor service but entirely unnecessary. The sale could have been completed had the cashier or manager shown just a little patience and courtesy.

I hope Mr Price takes this complaint seriously and takes steps to improve staff training and customer service at the Springfield branch