Poor Service

Im so furious with Mr price, i placed an order on the 31st of July online, order was supposed to be delivered on the 5th of August, i went to the selected store of delivery on the 8th order was not delivered, i contacted customer care on the 11th the lady assured me that my order will be delivered in store same day the 11th. Order still reflect as shipped. No communication whatsoever from mr price regarding delays. Must as well cancel the order and refund me